Olivia & Jade Company Return Policy

We gladly accept returns, exchanges, and cancellations.

Contact us within: 10 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • FRIGGS Pacifiers
  • BIBS Pacifiers
  • Gift Cards

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us via email, oliviaandjadecompany@gmail.com, or social media @oliviaandjadecompany if you have any problems with your order.